- Which countries do you deliver to?
Canvaswallgallery currently accepts orders from customers located in Europe and the United States.
- Where are orders dispatched from?
All orders are dispatched from Canada.
Order processing normally requires 1–3 business days. Following dispatch, the estimated delivery time is 5–9 business days, depending on the destination and carrier operations.
- Which delivery services are used?
Deliveries are arranged through recognised courier services, including DHL, FedEx and UPS Priority services, where available for the destination.
Email tracking updates are automatically sent to the email address provided when the order is placed. Notifications are issued at key shipment stages, including dispatch, carrier acceptance, transit progress and local delivery updates.
If a shipment exceeds the standard delivery period, we will investigate the shipment with the relevant carrier. Following completion of the investigation, the outcome may include a replacement shipment or a full refund where appropriate.
- Which payment methods are accepted?
We currently accept the following payment methods:
Visa
Mastercard
American Express
Apple Pay
Google Pay
Supported electronic wallets made available during checkout
The payment methods available at checkout may vary depending on your location and device.
- Can I cancel or return my order?
Customers who are entitled to a statutory 14-day Right of Withdrawal under applicable consumer legislation may cancel their purchase within 14 days after receiving the goods without providing a reason, provided the returned items remain in their original condition and are returned in accordance with the return instructions supplied by Canvaswallgallery.
- What should I do if my order arrives damaged or defective?
If your order arrives damaged, defective or materially different from the item ordered, please contact us by email at decor@canvaswallgallery.com after receiving your order and provide photographs showing the condition of the item.
Following review of the information provided, an appropriate resolution, including a replacement or refund where applicable, will be arranged. In these circumstances, the damaged item does not need to be returned unless requested.
- How can I contact customer support?
If you have any questions regarding your order or a product, please contact us using the details below.
Brand: Canvaswallgallery
Website: www.canvaswallgallery.com
Address: 457 Queen St W, Toronto, ON M5V 2A9, Canada
Phone: +1 (416) 555-2784
Email: decor@canvaswallgallery.com
Customer enquiries received outside normal business hours are welcome. Please leave us a message, and we aim to respond within 24 hours during the next available business period.